Orders, Delivery, and Returns

        All orders are taken very seriously. While we strive to fulfill each order in a timely manner; blanket orders are highly recommended to ensure you receive your product on time, every time. A blanket order is an order the customer makes containing multiple delivery dates scheduled over a period of time, while favoring discount pricing through volume commitments. Blanket orders are highly efficient when there is a recurring need for expendable products. Blanket orders also avoids the administrative costs of processing frequent purchase orders and ensures on time deliveries without the unnecessary expense of maintaining large inventories. Blanket orders can be very beneficial for you and your customers, so I encourage you to take some time, review your sales and most popular items and place a blanket order for those items today.

        For any item in stock at the time of inquiry or order placement, there is a one day processing period for final quality control procedures. The standard lead time for items not available in stock at the time of inquiry of order placement is two – three weeks, assuming blanks are available for fabrication. The standard lead time for items that are not available in stock and blanks are not available for fabrication is six – eight weeks. These standards are general and are subject to change without notice based on availability of materials and other industry variables. If a situation arises that you should need an item sooner your order will be subject to an expedite charge of up to 25%.

        All packages are shipped via UPS. Shipment charges are as follows: customers providing their UPS account number will be charged a $3.00 maintenance fee on all shipments; customers not providing a UPS account number will be charged a $3.00 maintenance fee plus all associated shipping costs; a $10.00 processing fee will be added to all drop shipments. Packages may be shipped via Fed-Ex at your request, but shipments will be delay one business day due to pick-up scheduling. A Fed-Ex account number must be provided and $10.00 maintenance fee will be added to your invoice.

        All returns must be authorized by Total Titanium and the authorization number must be present when the item received by Total Titanium. If the return has not been previously authorized or it not clearly identified, the item will be returned at your expense. All returns are subject to a restocking fee up to 25% based on the nature of the return. You may request an authorized return by calling Total Titanium or completing the request of return form and sending to Total Titanium. Upon a satisfactory inspection of the instrument being returned a credit will be issued to your account.